Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTEDU5025A Mapping and Delivery Guide
Develop and deliver training associated with new and modified products

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTEDU5025A - Develop and deliver training associated with new and modified products
Description This unit describes the performance outcomes, skills and knowledge required to develop and deliver effective training to users, operators of telecommunications equipment and to other interested parties. This competency encompasses training for information and operational purposes. It does not qualify a candidate to deliver training within a Registered Training Organisation (RTO) for national competencies or qualifications unless otherwise qualified. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Technical personnel may apply the skills and knowledge in this unit in customer support activities for the purpose of training technical support or maintenance staff.It may apply to communications applications whether digital or analog, including telephony, data, video, including digital broadcasting, computer networks, including local area networks (LAN), wide area networks (WAN) and multimedia.This unit may be applied to domestic, commercial or industrial installations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Education
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to develop a training program
  • Confirm the training specifications required for a specific product with client
  • Research available and relevant material and prepare an outline for proposed training
  • Present and confirm suitability of proposed outline with client
  • Determine training schedule parameters
  • Establish criteria for post-training evaluation
       
Element: Design training program and support material
  • Develop a training program that follows a logical sequence and builds on the existing knowledge of recipients
  • Create training material that meets up-to-date product and technicalinformation and all related occupational health and safety (OHS) issues and work practices
  • Develop training delivery style to suit the skills of the recipient
  • Review and amend training material prior to product, equipment or facility changes being introduced by the company
  • Develop training schedule to meet needs and schedules of recipients
       
Element: Deliver training to sales and technical staff
  • Deliver training sessions in a systematic fashion and in a format suitable to client's needs
  • Monitor student performance against pre-determined criteria
  • Provide feedback on student performance against pre-determined criteria
  • Evaluate training session against pre-determined criteria on completion and identify potential improvements
       
Element: Complete documentation
  • Record session evaluation and feedback from recipients
  • Present report to client on effectiveness of training sessions and recommendations for improvements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop, deliver and report on a training program for operational and technical knowledge related to new or modified CPE product that meets customer needs

establish criteria to measure training program effectiveness.

Context of and specific resources for assessment

Assessment must ensure:

training resources

PC rooms

training rooms

product information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of training materials prepared by the candidate outlining design and delivery process undertaken

written training plan and lesson plan for a proposed or hypothetical training session

direct observation of the candidate conducting a training program session.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTEDU3053A Train customers in new technology.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

demonstrate procedures and features of products to others

liaise with customers to ensure requirements are known

interpersonal skills to relate to customers, employer, work associates, team members and individuals

literacy skills to:

interpret technical specifications and related documentation

enterprise policy and documentation

planning and organisation skills to prepare for training, including agendas and logistical requirements

problem solving skills to present information appropriate for a range of clients

research skills to gain and maintain relevant and current technical knowledge

Required knowledge

common customer telecommunications applications and related equipment

features of specific products

high level knowledge of the specific technical content of training and its application

sources of:

reference documents available relevant to training

support available after training is complete

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Training specifications may include:

cost, timeline and audience expectations

enterprise specific products

generic training products

vendor specific products.

Client may include:

government organisation

individual

interested group

private organisation

vendor.

Product and technical information relates to:

customer premises equipment (CPE) product

equipment:

LAN or WAN equipment

modems

private branch exchange (PBX)

related cabling and management systems

transmission equipment

facilities including network facilities and system features

peripherals

product models and equipment types

vendor product.

Training delivery can be:

e-learning

formal or informal

multimedia type

on the job or in a simulated environment

self-paced

structured

undertaken in a classroom

vendor specific.

Training schedule includes:

agenda

locations

times.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm the training specifications required for a specific product with client 
Research available and relevant material and prepare an outline for proposed training 
Present and confirm suitability of proposed outline with client 
Determine training schedule parameters 
Establish criteria for post-training evaluation 
Develop a training program that follows a logical sequence and builds on the existing knowledge of recipients 
Create training material that meets up-to-date product and technicalinformation and all related occupational health and safety (OHS) issues and work practices 
Develop training delivery style to suit the skills of the recipient 
Review and amend training material prior to product, equipment or facility changes being introduced by the company 
Develop training schedule to meet needs and schedules of recipients 
Deliver training sessions in a systematic fashion and in a format suitable to client's needs 
Monitor student performance against pre-determined criteria 
Provide feedback on student performance against pre-determined criteria 
Evaluate training session against pre-determined criteria on completion and identify potential improvements 
Record session evaluation and feedback from recipients 
Present report to client on effectiveness of training sessions and recommendations for improvements 

Forms

Assessment Cover Sheet

ICTEDU5025A - Develop and deliver training associated with new and modified products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTEDU5025A - Develop and deliver training associated with new and modified products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: